FAQ
ABOUT IZIA
Produced in the Philippines, since 2014
CONTACT IZIA
@iziaclothing on IG/FB
Viber 09175560407
PAYMENT OPTIONS
Online Transfer / Deposit / Remittance via BPI, BDO, GCash, PayMaya, LBC, PayPal
NOTE: Sending from PayPal funds as gift is FREE. If charged to credit card, there's a transaction fee around 5%. Kindly adjust payment to cover fee.
SEND PROOF OF PAYMENT
Take a screenshot of successful online transfer or whole photo of deposit / transaction slip.
Reply to our Order Reservation email (sent to you from iziaclothing.sales@gmail.com) with attached Proof of Payment.
Kindly check your promotions or spam folder if our email doesn't go directly to your primary inbox.
PARTNER COURIERS
Nationwide Delivery
Courier Express, LBC
Same-Day Delivery (Metro Manila and nearby NCR only)
Lalamove, Borzo
International Delivery
Courier Express, LBC, DHL
DELIVERY TIME
∙ Metro Manila 1-3 days
∙ Provincial Luzon 3-5 days
∙ Visayas, Mindanao 6-8 days
NOTE: Subject to change due to holidays, extreme weather conditions and quarantine status
TRACK ORDER
For your convenience, tracking number and link will be sent to your email after shipping.
Should you need assistance, please contact us and we'll be glad to help:
@iziaclothing on IG/FB
Viber 09175560407
SAME-DAY DELIVERY AND INTERNATIONAL ORDERS
Kindly direct message @iziaclothing on IG/FB or Viber 09175560407
ORDER PROCESSING TIME
Your order will be shipped in 1-2 days after payment confirmation, on weekdays only.
No shipping on weekends, holidays, extreme weather conditions and when COVID restrictions are in place.
TERMS & CONDITIONS
Order today, pay today or tomorrow.
No changing of shipping details to avoid delivery errors.
Placing an order means you allow the use of your personal information for purchase.
DISCLAIMER
Color may slightly vary from actual due to color grading or gadget used to view.
Kindly allow minimal difference in size since all designs are lovingly made by hand.
RETURNS & EXCHANGES
All sales are FINAL. No return, no exchange on good items.
Please check again if item/s will fit your size before placing an order.
MISSING OR EXTRA ITEM
Please let us know if there's a mistake in your order and we'll gladly assist you.
In order to claim missing or correct item, we require a video proof of opening package and its contents shown.